EDGEWATER PARK, NJ 08010
I am seeking a challenging position in a progressive company where I can apply my experience in retail management or office/computer work and provide excellent customer/Social Media service.
7/2004– Present Walgreens Burlington, NJ
Assistant Manager/Executive Assistant Manager/Store Team Lead
Assist the Store Manager in the operation of the store and in the direction
of the work force.
Responsible for improving unit sales, profits and image through the overall
development and protection of store assets.
Training and development of store personnel.
Maintain excellent customer service.
Maintain Store Inventory.
Responsible for opening and closing the store.
Daily store operations which include:
o Managing all money in the store.
o Overseeing departments such as Cosmetics, Photo and front cashier.
o Checking vendors in and out.
o Managing the stock room.
o Processing daily store paperwork.
8/2001– 7/2004 Mellon HR Solutions Fort Lee, NJ
Day-to-day involvement on multiple projects as tester and data management for system generated fulfillment, voice response system, and web applications.
Test case execution.
Test results documentation.
Data management for the identification and readiness of test participants.
Attend internal meetings as appropriate.
Draft system generated fulfillment, develop programming specifications, develop test case scenarios, execute test cases, and document test results
Create and test system generated package logic
Maintain fulfillment inventories with direction from team management
Work with internal departments on print program, data, and system requirements
7/2000– 8/2001 St. Joseph’s Hospital & Medical Center Paterson, NJ
Help Desk Operator
Level One Help Desk Operator.
Perform daily system backups.
Monitor Hospital systems.
5/1997 – 7/2000 PricewaterhouseCoopers Fort Lee, NJ
Interface with all departments and personnel on a daily basis.
Monitor and coordinate the courier schedule.
Traffic coordination of incoming/outgoing parcels.
Maintain documentation materials for Shipping Department.
3/1995 – 5/1997 Palmer Video Cliffside Park, NJ
Interact with customers on service issues, video recommendations, and bill disputes.
Recruit, interview and train staff.
Manage retail store and staff including scheduling, performance, etc.
Produce sales/earnings report.
Manage inventory/order processing.
Develop store promotions.
1999-2000 The Cittone Institute Ramsey, NJ
Help Desk Analyst, GPA 4.0, Attendance 99%
1989 - 1993 Ramapo College of New Jersey Mahwah, NJ
Bachelor of Arts, GPA 3.0, Dean’s List –Spring 1993
Proficient in Microsoft Office; Windows 95/98/NT/2000; Internet Explorer; Lotus Notes, Social Media, Twitter & Facebook.
References furnished upon request.